Customer Service Representative , to the highest , in sales and , Clinical Skills Medical

  • Published date: Mar 27, 2012
    • San Jose, United States
Customer Service Representative  , to the highest , in sales and , Clinical Skills Medical

Connie A. Hernandez1859 Margaret St.San Jose, California (408) 561-1206 Objective: call center52> to get the customer servicecall center as a customer service representative, with a strong management team with experience, skills and knowledge will be used to their fullest potential education : Heald College, Milpitas, California Associate in Applied Science Degree in Medical Assistant graduates. April 2006 average: Skills administered 3.5: Clinical Skills: Medical Director of biomarkers Microsoft Excel Microsoft PowerPoint Microsoft Word pharmacy EKG Medical Injection copies of Hematology (CBC) ICD9 and CPT PhlebotomyCertification and Awards: HIPAA, (July/2005) Deans List, Heald Faculty of CPR, (December/2005) the presence of 100%, and Heald Experience College: Cingular customer service to wireless Representative 05/00 -11/02Handled customer questions, complaints, inquiries, invoices, according to the highest degree of courtesy and professionalism to resolve customer problems and the decision of a single call. I helped train new employees in sales and management groups. I was rated # 1 in customer retention. Pacific Bell Directory Assistance 411 01/97-04/00Inbound call center. Call handling that request specific phone numbers in a fast and accurate. Display professionalism at all times personal qualities: team player who enjoys working with others to achieve a common goal, a believer in the positive results, on time and the individual can be relied upon with great skills, human *********, calm, and work well under difficult circumstances, committed to helping others, quick learning and training manuals are very:. Available upon request.

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